Which broadband gives reliable and efficient service.

BSNL LAN troubleshooting.

a) Check that ADSL line is properly connected, CPE is powered on and ADSL link LED is glowing in stable condition.

b) Check that LAN cable is properly connected to PC and LAN link LED is glowing in stable condition. If LAN LED is not stable then check that LAN cable is connected properly or replace the cable and check. In case the LAN cable is connected to LAN switch or HUB, you have to use a cross cable. If the LAN LED is still not glowing, then veify that LAN card is properly installed with suitable driver or get the help of your computer service person for doing so.

c) If all the physical installation is correct but still you are not able to browse. Then check that-

i. The TCP/IP setting are configured as desired with correct gateway address and DNS server IP addresses. To verify open the DOS window and type ping 192.168.1.1 it should give output ‘Reply from 192.168.1.1: bytes=32 time<1ms ttl="64’.">

ii. Ensure that no proxy setting is configured in Browser. In Internet explorer you can verify as following –

iii. Open the Internet explorer and Click on Tools and select Internet Options.

iv. Click on Connections tab and select LAN Settings. See if any proxy setting are configured. Uncheck the proxy settings box and click OK.

d) If still it is not working, then login to CPE configuration page ( http://192.168.1.1).

e) Select Advance Function and click on Diagnostics. Scroll down the page and click on Submit. All the tests should pass except tests under ‘Testing ATM connectivity’. If you see authentication failed message then check for correctness of username and password entered in ATM settings page. If any other test fails or still you are unable to access the Internet, then get the help of BSNL support service.

f) In case you have configured dialup-like connection on your PC, ensure that it is configured properly.

No comments: